Stampede Harley-Davidson

Hands down best customer service experience I have ever had!! I broke down about 20 miles from Harley-Davidson with the belt that they didn't carry and a bike that is a bit old for their service department to work on, and despite all of that they still picked me up helped me get home and without a charge shook my hands. And you are damn right that that bought my loyalty thank you very much again thanks for making me feel a part of the community and you'll see us there soon

We have purchased 3 motorcycles from this dealership. The last one we purchased was almost a year ago, we already had it in service had it diagnosed, they supposedly had ordered the part we needed. Haven't heard anything from anyone about this part come to find out TODAY not only 1 but 2 of our work orders have mysteriously been closed. The part we needed was supposed to be here in 2 weeks only to find out it was never even ordered after a year of waiting. Nobody has even tried reaching out to us either. This has been very frustrating especially with the amount of bikes and money we have spent here. Yet nobody wants to make this right. I've tried finding the owners number and no luck. Service and communication is absolutely awful david was terrible! I do not recommend this place, save the headache and go to Arlington

The dealership is nice, can't review much on it since I haven't bought anything there. Do not attend their riding academy unless you already know how to ride and well. They will take your money and then fail you over 5 misely points, that were given due to unclear and vague instructions. Also make sure you get enough practice time, which was not given to me. Overall my experience with the riding academy was less then satisfactory. I think that if they charge you $200, they should give you enough time to practice until you pass, and not take off points because of unclear and vague instructions. Needless to say I will not be doing it again, I'll take a test at DPS first.

I’m not gaining any traction with my issues contacting anyone so it’s time to start going public everywhere. This is not meant wholly as a negative review. It’s just an overview of our very frustrating, unsatisfying experience at Stampede(Burleson) HD during and especially after the sale. Background we live over an hour from Stampede and I’ve been riding an ancient 2008 street bob until May 20, 2023. So far however, there has been a shining light at American Eagle(Denton) HD. J**k(service manager?) and D****n( says staff?). Have done what they can do to assist in resolving our Johnnie Fast saddlebag paint issue. I contacted Carl(Stampede HD sales, note taker) on Thursday May 18 about the Johnie Fast SG. Friday evening it still showed as the closest one available online so he “held” it for us until Saturday, May 20. We agreed to the bike, 2up seat and necessary items so we could ride out that day. When discussing payment options/total, Carl said there is no cash discount but you do get a discount if you finance. We asked for numbers on each payment path. When Carl returned the numbers were at 44k w/ trade-in on both payment options. When asked about the aforementioned financing discount he skirted around the issue. We opted to pay the full amount w/trade-in. Not a bad commission for Carl I bet. Full price sale, with accessories and the ESP w/wheel and tire. Now Porky is done with our requested add ons. They bring the bike out and Carl shows me the security bypass code. Immediately after this he says you have my number if you ever need anything give me a call, have a great day, yada yada and went inside. My friends and I get ready to leave and I had to ask my friend how to turn on/use anything on my new SG. Reminder, I just upgraded from an 2008 Dyna. The next day, Sunday, I noticed the right side saddlebag stripe was crooked. I contacted Carl Tuesday May 23 at 10 am store opening. I explained I wasn’t sure what to do, the process for repair/correction of the issue. His quality response was, “ if there’s a problem with the bike take it to service.” After spending 47k cash and trade I guess I expected to get a little better treatment than that. We also did not receive an itemized receipt saying what we actually paid for. Our receipt shows bike price, trade, taxes fees. Again, I ask Carl( the if you ever need anything call me guy) for this receipt. Another quality response, “I’m not at work today call Rick he can do it.” So, again I try to get someone else to do Carl’s job. Thursday, June 1, I call Rick(Stampede sales manager?) and he says, “ yes, I can do that I have your information pulled up in front of me right now”(says my full name and information). Perfect, will you email that? Yes, I have your email here. Today, June 5, has Carl followed up to see if any of my issues/concerns were corrected? No. Did Rick do what he said? No. There are still a few things I would like to cover but this is an overview. I hope AEHD can at least get the bike corrected. If you could transfer the sale from Stampede to AEHD that would be terrific as well. This was supposed to be an amazing, enjoyable experience for my lady and I. Stampede ruined our perception on the whole brand. Just a horrible overall experience. I wish nobody had to deal with them. Hopefully, someone will actually read this and resolve these issues at Stampede, Harley in general and for us. I am saving a copy of this review for personal use at this time. Since writing the initial review to corporate I’ve noticed the stripes on my tank are about 20 degrees off on the rear. Please feel free to reach out with your questions or resolutions.